Support
Need a hand? Email [email protected] and a person will get back to you — usually the same business day, Monday to Friday. Tell us your shop name and what you were doing when it went wrong, and we can normally sort it in one reply.
What we can help with
Getting set up
Adding the builder to your site, choosing products, setting sizes and prices.
Payments
Connecting Stripe, understanding payouts, or using your own checkout instead.
Orders and print files
Finding an order, downloading the print-ready file, or reading the tech pack.
Billing
Your subscription, invoices, plan changes, or cancelling.
Something looks wrong
If the builder misbehaves on your site, send us the page URL and we'll take a look.
Contact us
Email: [email protected]
We're a small team, so you'll get a real answer from someone who knows the product — not a ticket number and silence. If your shop is down or customers can't order, say “urgent” in the subject and we'll jump on it.
Check your dashboard first
Most setup questions are answered right in your account — the Payments and Embed tabs walk you through each step.
Go to your dashboardFrequently asked questions
- How do I get paid for orders?
- Two ways. Connect Stripe and take card payments inside the builder — the money goes to your own Stripe account and we take no cut. Or keep using your own checkout, and the builder hands the finished design to your existing cart. The Payments tab in your dashboard walks you through either one.
- Why does an order say “Not paid here”?
- Because the payment happened on your own website, so we have no way to see it. It does not mean the customer didn't pay. If you'd rather we handled checkout, connect Stripe in the Payments tab.
- How do I add the builder to my website?
- Copy the snippet from the Embed tab in your dashboard and paste it into your product page. It works on Shopify, WooCommerce, WordPress, Wix, Squarespace, Webflow, and custom sites.
- Where do I download the print file?
- Open the order in the Orders tab and download the production file. It's composed at the exact print size and resolution, so what the customer approved is what you print.
- Can I change my plan or cancel?
- Yes. Open the Billing tab in your dashboard to change plans or cancel. You keep access until the end of the period you've paid for.
- I forgot my password.
- Use the “Forgot password?” link on the sign-in page. We'll email you a link that's good for one hour.